Job Description

·        Minimum of 3-5 years of experience in Contact Centre on Voice process

·        Mandatory experience in Financial industry in Voice process for 2 years on Customer Support

·        Ability to grasp complex processes easily

·        Excellent communication skills

Good to have:

·        3 years’ experience in Australian Voice processes

·        Excellent understanding of Australian Culture and Voice and Accent

·        Motivated and driven to deliver quality services to clients.

·        “Good verbal, written communication and interpersonal skills

·        Must have basic understanding of domain (compliance, Taxation, FATCA , CRS , AML , etc)

·        Excellent as an individual contributor and team management

·        Good to have the knowledge of MS project

·        Good at Quality Control

·        Good at team and client liasoning

·        Good at documentation