Job Description
· Minimum of 3-5 years of experience in Contact Centre on Voice process
· Mandatory experience in Financial industry in Voice process for 2 years on Customer Support
· Ability to grasp complex processes easily
· Excellent communication skills
Good to have:
· 3 years’ experience in Australian Voice processes
· Excellent understanding of Australian Culture and Voice and Accent
· Motivated and driven to deliver quality services to clients.
· “Good verbal, written communication and interpersonal skills
· Must have basic understanding of domain (compliance, Taxation, FATCA , CRS , AML , etc)
· Excellent as an individual contributor and team management
· Good to have the knowledge of MS project
· Good at Quality Control
· Good at team and client liasoning
· Good at documentation